User Account and Data Deletion Policy

Welcome to Five County Credit Union’s Electronic Banking user account data deletion page. Below, you'll find steps on how to request the deletion of your Electronic Banking Account, and information on the data removed and retained during this process.

Steps to Request Account Deletion

Contact us with your request to delete your Electronic Banking Account by any of the methods listed below:

  1. Email us at mobile@fivecounty.com

  2. Call us (Do Not Text) at 800-750-0959

  3. Mail your request to:

Five County Credit Union
PO BOX 598
Bath, Maine 04530

Data Deletion from the App

When you request the deletion of your account, the following data will be deleted:

  • Personal Information: All personally identifiable information such as your name, email address, and phone number.

  • Transaction History: All records of your financial transactions within the app.

  • App Usage Data: Any data related to your interactions and usage of the Five County Credit Union Electronic Banking app.

Please note that when your electronic banking account is deleted:

  • You will no longer be able to log in to electronic banking.

  • You will no longer be able to see electronic copies of account statements. If you have opted in to receive electronic statements and/or tax documents, your preferences will be automatically updated to receive paper statements and paper tax documents. Paper statements have a nominal fee. See the Credit Union’s Rate and Fee Disclosure for more information.

  • Your Five County Credit Union accounts and loans will remain open and unaffected. This action is only used for deleting your electronic banking account.

  • Your privacy is important to us. For more information, please see our Privacy Notice and Privacy Policy.