All Branches will Reopen Monday June 8th, 2020
We have enacted precautions to reduce the risk of COVID-19 transmission. You must read all signage before you enter our branches. We encourage continued usage of our electronic options as well as drive thru & video branches in Bath, Brunswick, Lewiston, Lisbon, Rockland, Topsham & Yarmouth. Full service in-branch video transactions available in Bowdoinham, Brunswick, Skowhegan and Yarmouth.
*Appointment required for loans and accounts.
*Limited number of members will be allowed in lobbies.
*Members visiting our Walmart branches will need to follow Walmart's guidelines and requirements
Continue using drive up and video branch services
Read all signs at the branch for specific instruction
Do not come in if you feel sick
Members should wear face coverings upon entry
Adhere to designated safe spacing
Number of members in lobby will be limited
Call ahead for scheduling loan and new account appointments
Members should limit the number of branch visits and time in lobby
Number of guests with the member should be zero, including children, unless a guest is needed for any kind of assistance
As we continue to navigate these unprecedented and challenging times, your Five County team is committed to serving you, and we remain open at most locations. With the beginning of the month soon approaching, if you know of family, friends, or neighbors who may only visit their financial institution on a monthly basis, please ask them to to call ahead for branch hours and available locations. Five County can be reached at 800.750.0959 or visit fivecounty.com.
With stimulus payments beginning over the next several weeks, please make sure your information is up to date. If your account information changed since your last tax filing you will need to update this with the IRS in the coming weeks to help prevent your stimulus payment going to an incorrect account.
For more information from the IRS visit: https://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know
Out of an abundance of caution, we have made the decision to move all branch transactions to video-based and drive-thru service locations only, as of Tuesday, 3/17, to create social distancing that protects you and our staff. This means that lobbies in most branches will be closed to traffic until further notice. Walmart branch locations in Auburn, Augusta, Scarborough, Waterville and Windham, and our Commercial St. branch in Portland, will offer ATM availability only.
Night Depository Drop Box Locations:
Augusta - Wal-Mart, (Will be checked Wed & Fri)
Bath - Left of parking lot entrance
Brunswick - Back of building
Lewiston - Ash St. side of building
Lisbon - Drive-up lane side of building
Portland - Back of building
Rockland - Drive-up lane side of building
Topsham - ATM drive up lane side of building
Waterville - Next to the ATM
Windham - Next to the ATM
Yarmouth - Back of building
Drive Thru Locations:
Bath
Brunswick
Lewiston
Lisbon
Rockland
Topsham
Yarmouth
Full Service In-Branch Video Locations:
(Open New Accounts & Loans)
Bowdoinham
Brunswick
Skowhegan
Yarmouth
BRANCH HOURS
MOBILE AND ONLINE BANKING IS AVAILABLE 24/7 FOR MOST TRANSACTIONS
Most of our members use mobile and online banking services, where you can check balances, transfer funds, pay loans and credit cards, make bill payments, and deposit checks—all from the comfort of home. To register for online banking click here. Download our mobile app: Apple App Store or Google Play. If you have questions about setting up online or mobile banking, one of our Service Center Representatives can help walk you through this process by calling 800-750-0959 or visit fivecounty.com for more information.
WE ARE READY TO HELP
Emergency assistance loans and loan payment extensions are available for our members who have been impacted by the current public health crisis. We are committed to helping our members that may need assistance and will work with you on a one-on-one basis. Please reach out to let us help you.
STAY INFORMED
We will keep you updated with any new information regularly on our Facebook page, and on our website here. Please follow us on Facebook for the latest information. We will also reach out with email messages, as needed, as well.
YOUR MONEY IS SAFE
Your credit union is strong financially and well-positioned to handle this type of crisis. Your accounts are fully-insured by the National Credit Union Administration (NCUA) up to $250,000 and Five County Credit Union provides Excess Share Insurance covering an additional $250,000.
ADDITIONAL RESOURCES
The CDC website has the latest information on the Coronavirus along with a number of great tips and information.
The Maine CDC website is focused on the Coronavirus in Maine.
Though events are uncertain at this time and this is an ongoing and evolving crisis, we will get through this together. Our top priority is the safety and wellness of our members, staff and the communities we serve. You are a valued member of Five County and we appreciate the loyalty, trust and confidence you place in us to help you manage your money and reach your financial goals. Please know that we have and will continue to monitor this situation and take whatever steps we can to mitigate the impacts of COVID-19 for our members, while providing you the level of service you deserve and expect.
March 31, 2020: Coronavirus Stimulus Scams Surface Targeting Members - What you can do to be prepared!
Press Release 3/17/2020: Maine Consumers Will Continue to Have Access to Secure, Financial Services During COVID-19 Outbreak
UPDATED 3/17/2020: DRIVE THRU AND VIDEO LOCATIONS ONLY, BEGINNING 3/17
Sincerely,
Five County Credit Union Management
